We understand that emergencies and conflicts arise and a scheduled appointment must be cancelled or rescheduled. However, consider the fact that we often drive 30 minutes or more to your home. If you’re a No-Show, that creates a 1-2 hour gap (sometimes longer) in our day. More important than our loss of revenue, a badly-needed groom for a pet on our waitlist could have been added, or we could have moved the next appointment up an hour or two. One of the ways we keep our prices low is to pre-map a driving route/stops each and every day. We maintain disciplined controls on the economic operation of our business, and for this reason, strictly adhere to the following policies:
1. If you cancel an appointment at least 48 hours in advance, no charges apply.
2. If you call 24 hours prior to re-schedule, no charges will apply.
3. A cancellation with less than 24 hours notices will result in a bill for the full cost of your pet’s scheduled service. Any advertised special or discount pricing will be forfeited. Please accept our apology in advance. (There have been abuses by a few customers over the years who have falsely claimed Family Emergency for a last-minute cancellation, necessitating this policy.)
4. If we haven’t heard from you, we show up at the appointed time and nobody’s home, we will leave you an invoice for the FULL COST OF THE SCHEDULED GROOM, plus a trip charge of up to $25. other content